Contact
We reply to every enquiry within 1 business day. For the fastest answer, please include your order number.
Contact details
| Trading name | Style Loom |
| Address | 128 City Road, London, EC1V 2NX, United Kingdom |
| support@styleloom.com.au | |
| Phone | +44 7440 614904 |
| Support hours | Monday to Friday, 09:00–17:00 (GMT, London) |
| Response time | Within 1 business day |
We are an online-only retailer. Our London address is administrative and is not open to the public. Please do not send returns to this address. A return address is issued once your return is authorised.
What to include in your message
| Your enquiry | Please include |
|---|---|
| Where is my order? | Order number and delivery country |
| I want to return something | Order number and reason for return |
| My item is faulty or damaged | Order number and clear photos, within 48 hours of delivery |
| Wrong item received | Order number and photos of what arrived |
| Sizing question | Product name and your usual measurements |
| Change or cancel an order | Order number — email us before despatch |
Before you write
Many questions are answered on our FAQ page. Delivery times and costs are set out in our Shipping Policy, and returns in our Refund Policy.
Complaints
If something has gone wrong, email us with the subject line “Complaint” and your order number. We acknowledge complaints within 1 business day and aim to resolve them within 10 business days. Our escalation process is set out in our Legal Notice.
Related: Shipping Policy · Refund Policy · Terms of Service · Privacy Policy · Legal Notice · Delivery & Return