Shipping policy

Where we ship

Style Loom ships to the United Kingdom, the United States, Canada, Australia and New Zealand. We are not able to accept orders from other countries at this time.

Order processing

Orders are processed Monday to Friday, excluding public holidays. Orders placed before 12:00 PM (GMT, London) begin processing the same working day. Orders placed after that time, or at weekends, begin processing on the next working day.

Processing takes 3 business days before your parcel is dispatched.

Delivery times and shipping costs

The times below are total estimates covering both processing and transit, counted in business days from the day you order.

Destination	Estimated delivery	Shipping	Free shipping over
United Kingdom	5–7 business days	£3.69	£34
United States	10–18 business days	US$4.99	US$45
Canada	10–20 business days	C$6.89	C$64
Australia	8–14 business days	A$6.99	A$68
New Zealand	8–14 business days	NZ$8.49	NZ$79

Prices and shipping are charged in your local currency. Free shipping thresholds are based on your order total after any discounts have been applied.

Delivery times are estimates, not guarantees. Customs clearance, peak shopping periods, weather and remote delivery addresses can all add time.

Tracking your order

Every order ships with tracking. You will receive a tracking number by email once your parcel leaves our warehouse. Please allow 2–5 days for the first tracking scan to appear.

You can follow your parcel at any time on our order tracking page.

Customs, duties and taxes

Orders are shipped from our overseas fulfilment partners. Depending on the rules in your country, import duty, GST or VAT may be charged when your parcel arrives.

These charges are set by your government, are not included in our prices, and are the responsibility of the customer. Customers in Canada and Australia should expect this on higher-value orders.

Incorrect addresses and failed deliveries

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, or because it went unclaimed, we can resend it once you have covered the return and re-delivery postage.

Lost or damaged parcels

If your tracking has not updated for 10 business days, or your parcel arrives damaged, email us within 48 hours with your order number and photos. We will replace or refund the order in full.